Policies

HOUSEKEEPING:Canyon Lake Texas lodging
  • A two-night minimum stay is required. Should an exception be made, an additional charge will be added to the nightly rate.
  • All reservations are confirmed by credit card.  
  • When departing,  the home is to be left as it was found; all dishes, pot and pans washed, dried and put away. Extra-ordinary cleaning will incur a cleaning fee based upon additional time required.
  • Smoking is only permitted on the pool deck or porches.
  • Reserving a stay indicates guest acceptance of responsibility for personal safety and damage to the ranch, pool and hot tubs. Charges for damage are only made with guest notification.   Please be aware that hot tub covers are not safe seats for people or pets.
  • Weddings, receptions and reservations of both homes require a 50% deposit.
Please note: Additional guests (beyond four per house) will be charged a fee of $35 per person per night. Please feel free to contact us for special arrangements and parties. We do try to accommodate to individual needs and occasions.

CANCELLATIONS:
Most reservations require cancellation 14 days prior to arrival date to receive a full refund minus a $35 service fee.  Cancellations made within the cancellation period are only charged if the reservation cannot be rebooked.  Should this occur rain-checks may be given for Sunday to Thursday stays, subject to availability.  Please call for specifics and additional information.Reservations for special events, holidays and bookings of both homes require a 30 to 60 day cancellation and incur a $50 cancellation fee. Wedding deposits are non-refundable.  Call for details before reserving.

ARRIVAL AND DEPARTURE TIMES:
Check-in time is anytime after 4:00 P.M.  We try to be here to personally greet you.  Let us know your arrival time to be certain that you know how to enter the ranch correctly. Checkout time is by 11:00 A.M.  Should you need additional time, please ask. Late checkouts, without advance approval, may be charged for an extra day. 

SMOKING:
No smoking is allowed inside Canyon Lake Ranch vacation homes.  Smoking is permitted on the porches or pool deck for fire prevention, safety and guest allergies.  Please fully extinguish smoking materials at all times and be aware

PETS CAN STAY:
Pets are welcome and provided for at Longhorn Lodge.  There is a $25 per pet, per night, fee. Soft doggie beds welcome both large and small pets.  Dog treats and the fenced yard are the first things dogs notice. If you hike the ranch with your dogs, please have a leash available as Clementine, our oldest Longhorn cow, does not like dogs.  And, as much fun as it could be, only human guests in the hot tub, please. Pets are NOT allowed on the hot tub covers as this breaks the cover. 

CHILDREN:
As each of our two guest homes are privately located from the other, children of all ages are welcome guests.  The pool is not separately fenced from Starview Lodge.  Children may only be on the pool deck or in the pool or hot tub with the supervision of an adult.  By reserving a stay, guests assume total responsibility for the safety of children and one another.

HOT TUBS AND SAUNA:
These experiences are relaxing, and can be romantic. Please limit yourselves to 10 minutes at a time and do not set the temperature at more than 100 degrees. Young children, and guests who: are pregnant, have heart problems and/or other physical limitations should not use the hot tub or sauna.  The hot tubs are to be covered except when in use, and children must be supervised at all times. Children and pets are not safe on the hot tub covers. 

DAY GUESTS:
Canyon Lake Ranch facilities are for the exclusive use of our guests.  Guests are welcome to have friends or family members stop by for a short visit.  Visitors remaining longer than 3 hours and/or using the hot tub or pool will be charged overnight rates.  In no case may more guests than the maximum allowed for the house stay overnight.  Parties may only be held with advance reservation. Please let us know when visitors are expected so we may welcome them to our ranch.

Canyon Lake Ranch | 1610 FM 484 Canyon Lake TX 78133 | 210-240-6565 | 800-630-3722