Most reservations require cancellation 14 days prior to arrival date to receive a full refund minus a $35 service fee. Cancellations made within the cancellation period are only charged if the reservation cannot be rebooked. Should this occur rain-checks may be given for Sunday to Thursday stays, subject to availability. Please call for specifics and additional information.Reservations for special events, holidays and bookings of both homes require a 30 to 60 day cancellation and incur a $50 cancellation fee. Wedding deposits are non-refundable. Call for details before reserving.
Check-in time is anytime after 4:00 P.M. We try to be here to personally greet you at our Austin vacation rentals. Let us know your arrival time to be certain that you know how to enter the ranch correctly. Checkout time is by 11:00 A.M. Should you need additional time, please ask. Late checkouts, without advance approval, may be charged for an extra day.
No smoking is allowed inside Canyon Lake cabin rentals. Smoking is permitted on the porches or pool deck for fire prevention, safety and guest allergies. Please fully extinguish smoking materials at all times and be aware.
Pets are welcome. Most size pets are welcome at the Longhorn Lodge. Pets under 20 lbs. are invited to stay at the Starview Lodge. There is a $25 per pet, per night, fee. Dog treats, grassy spots and the fenced yard are the first things dogs notice. If you hike the ranch with your dogs, please have them leashed as Clementine, our oldest Longhorn cow, does not like dogs. And, as much fun as it could be, only human guests in the hot tub, please. Pets are NOT allowed on the hot tub covers as this breaks the cover.
As each of our two guest homes are privately located from the other, children of all ages are welcome guests. The pool is not separately fenced from Starview Lodge. Children may only be on the pool deck or in the pool or hot tub with the supervision of an adult. By reserving a stay, guests assume total responsibility for the safety of children and one another.
These experiences are relaxing, and can be romantic. Please limit yourselves to 10 minutes at a time and do not set the temperature at more than 100 degrees. Young children, and guests who: are pregnant, have heart problems and/or other physical limitations should not use the hot tub or sauna. The hot tubs are to be covered except when in use, and children must be supervised at all times. Children and pets are not safe on the hot tub covers.
Canyon Lake Ranch facilities are for the exclusive use of our guests. Guests are welcome to have friends or family members stop by for a short visit at our Hill Country cabin rentals. Visitors remaining longer than 3 hours and/or using the hot tub or pool will be charged overnight rates. In no case may more guests than the maximum allowed for the house stay overnight. Parties may only be held with advance reservation. Please let us know when visitors are expected so we may welcome them to our ranch.